HELP & SUPPORT CENTER
Frequently Asked Questions
Have questions about sizing, delivery timelines, fabric specifications, or returns? Find quick, comprehensive answers below.
All Questions
Showing 11 questionsA
Our oversized t-shirts feature a modern streetwear silhouette with dropped shoulders, wider chests, and relaxed sleeves. If you love the signature relaxed, baggy streetwear look, order your standard regular size (e.g. if you normally wear M, order M). If you prefer a more tailored, slim-fit silhouette, order one size down.
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GSM stands for Grams per Square Meter and measures fabric density. While mass-market shirts weigh 140–160 GSM (thin, transparent, and prone to losing shape), Mustee uses 240+ GSM pure combed cotton. This ensures a thick, substantial drape that does not cling to your body, stays 100% opaque, and retains its shape over years of wear.
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No. All Mustee garments undergo industrial bio-wash and pre-shrunk enzyme treatment during manufacturing. As long as you follow standard cold-water wash care guidelines, your garment will experience zero noticeable post-wash shrinkage.
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Always wash the garment inside-out with cold water (30°C or below). Use mild liquid detergents and avoid bleach or harsh fabric softeners. When ironing, always iron inside-out — never place a hot iron directly onto the printed graphic.
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Orders are verified and dispatched from our Bhuj, Gujarat studio within 24 to 48 hours. Metro cities typically receive deliveries within 3 to 5 business days, while rest of India locations take 4 to 7 business days. You will receive live SMS and WhatsApp tracking updates upon dispatch.
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Once your order is dispatched, you will receive an automated shipping notification with your tracking AWB number and courier link (Delhivery, Bluedart, or Xpressbees). You can also track your shipment anytime via the Track Order page or through your My Account dashboard.
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Yes! Cash on Delivery is available for most serviceable pin codes across India. You can pay securely in cash or via UPI QR code directly to the delivery agent upon doorstep arrival.
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We offer a hassle-free 15-day exchange and return policy from the date of delivery. If the size does not fit or you wish to exchange for another design, simply request an exchange via our helpline, WhatsApp, or Contact Us page.
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Reach out to our support team at [email protected] or WhatsApp helpline at 8550066233 with your Order ID and the preferred replacement size. We will arrange a reverse pickup from your address at zero extra cost.
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We accept all major Indian payment methods: UPI (Google Pay, PhonePe, Paytm, BHIM), Credit/Debit Cards (Visa, Mastercard, RuPay), Net Banking, and Cash on Delivery (COD).
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Absolutely. All online transactions are processed through RBI-authorized, PCI-DSS Level 1 compliant secure payment gateways with 256-bit SSL encryption. We never store your card numbers or CVV.
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